Privacy Policy

Last updated: June 2026

Anna’s Beach House respects your privacy and is committed to protecting the personal information you share with us when visiting our website, contacting us, making a booking, or staying at our property.

This Privacy Policy explains what information we collect, how we use it, and what rights you have regarding your personal data.

1. Who we are

Anna’s Beach House is a private beachfront villa located on Gili Air, Lombok, Indonesia.

For any privacy-related questions, you can contact us at:

Email: hello@annasbeachhouse.com
Website: https://annasbeachhouse.com

2. Information we collect

We may collect the following personal information:

Name
Email address
Phone number or WhatsApp number
Booking details, including dates of stay, number of guests, and special requests
Arrival information, such as boat details or estimated arrival time
Payment and billing-related information
Messages or communication you send to us
Guest preferences, such as breakfast requests, transport requests, or other service preferences
Website usage data, such as IP address, browser type, device information, and pages visited

We only collect information that is necessary to manage bookings, communicate with guests, provide our services, improve the guest experience, and comply with legal obligations.

3. How we use your information

We use your personal information to:

Respond to inquiries
Confirm and manage reservations
Provide guest services before, during, and after your stay
Arrange check-in, transport, breakfast, housekeeping, and other requested services
Process payments or booking-related administration
Communicate important information about your stay
Improve our website, services, and guest experience
Comply with applicable laws and regulations
Protect the safety, security, and legitimate interests of our guests, staff, and property

We do not sell your personal information.

4. Legal basis for processing

We process personal information when it is necessary to:

Fulfil a booking or provide requested services
Comply with legal obligations
Protect our legitimate business interests
Respond to your inquiries or requests
Obtain your consent where required, for example for certain marketing or optional communication activities

5. Sharing your information

We may share your information only when necessary with trusted third parties, such as:

Booking platforms or reservation systems
Payment providers
Transport providers, if you request assistance with arrival or departure
Housekeeping, maintenance, or operational staff involved in your stay
IT, hosting, analytics, or website service providers
Government authorities, law enforcement, or regulatory bodies where required by law

We only share the information required for the relevant purpose.

6. International data transfers

Because our guests may contact us from different countries and some of our service providers may operate internationally, your personal information may be processed or stored outside your country of residence.

Where this happens, we take reasonable steps to ensure that your personal information is handled securely and in accordance with applicable data protection laws.

7. How long we keep your information

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including:

Managing your booking and stay
Handling guest communication
Meeting accounting, tax, legal, or regulatory requirements
Resolving disputes or protecting our legitimate interests

When personal information is no longer needed, we will delete it or anonymise it where reasonably possible.

8. Cookies and website analytics

Our website may use cookies or similar technologies to improve functionality, understand how visitors use the website, and improve the guest experience.

Cookies may collect information such as your browser type, device, IP address, pages visited, and time spent on the website.

You can control or disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.

9. Marketing communication

We may occasionally contact past or potential guests with relevant updates, offers, or information about Anna’s Beach House, but only where permitted by law or where you have given consent.

You can unsubscribe or ask us to stop sending marketing communication at any time by contacting us at hello@annasbeachhouse.com.

10. Your rights

Depending on applicable law, you may have the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information
Object to certain types of processing
Withdraw consent where processing is based on consent
Ask us to limit how we use your information
Request a copy of your personal information where applicable

To make a request, please contact us at:

hello@annasbeachhouse.com

We may need to verify your identity before responding to your request.

11. Data security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Children’s privacy

Our website and services are not directed at children. We do not knowingly collect personal information from children without the involvement or consent of a parent or guardian.

If you believe that a child has provided us with personal information without appropriate consent, please contact us and we will take reasonable steps to delete it.

13. Links to other websites

Our website may contain links to third-party websites, such as booking platforms, transport providers, or local recommendations.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reading their privacy policies before providing personal information.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website with the updated date shown at the top.

15. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Anna’s Beach House
Gili Air, Lombok, Indonesia